GRB – Gesellschaft für Risikomanagement mbH

Complaints Management

kritikom is the GRB-program for reporting and handling complaints. The module is easy to use and supports users in implementing a professional complaint management system.

kritikom makes it easier for members of staff to report circumstances of dissatisfaction in a well-structured manner, and to contribute to the initiation of improvement measures in the clinical organization. The complaint manager can always see any details of a complaint and its processing status. Data analyses can be prepared for statistical purposes.